Return window
Contact us within 14 calendar days after delivery to request a return. The item must be unused, unaltered, undamaged, and returned in its original condition and packaging.
Start a return
Email mussa@africanoriginimports.com with the order number, item, and reason for the request. Wait for return instructions before shipping. Returns sent without authorization may not be accepted.
Return shipping
The customer is responsible for return shipping and for using a trackable service. Original shipping charges are not refundable unless the item arrived damaged or we sent the wrong item.
Items that cannot be returned
- Items marked final sale or clearance
- Custom, altered, or personalized pieces
- Items returned used, damaged, incomplete, or outside the return window
Damage or order errors
Contact us within 48 hours of delivery if an item is damaged in transit or differs from the order. Include photos of the item, packaging, and shipping label. If the claim is confirmed, we will offer an appropriate replacement or refund and provide return instructions if needed.
Refund timing and exchanges
After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within 5–10 business days. Your bank may require additional time to post the credit.
Many pieces are limited or one of a kind, so exchanges depend on current availability.